Experienced in Remedy Infrastructure  with emphasis in Change and Help Desk management. I have extensive experience delivering requirement analysis and design, implementations, upgrades, enhancements and customizations for all BMC Remedy Suite.  Specializing in Federated Data, LDAP and AR WEBSERVICES (SOAP/XML) integrating Oracle and SQL Database applications with custom SQL and Oracle script. My experience with AIX and Websphere has been very critical in implementing Mid-Tier for thin clients for 20 thousand users for a local client. I have installed, configured and customized the Remedy “out of the box” applications of IT Service Management (ITSM – including the individual core components of Help Desk, Change Management, Asset Management, and Service Level Agreements), Customer Relationship Management (CRM. Skilled in Crystal Reports and the requirements, gathering and development of Application Analysis documents. Experienced in all phases of workflow and business rules design, project architecture, management and planning. All facets of documentation including workflow, entity relationship diagrams, design specifications as well as documentation for end user and administrators.